FAQs about our operation
About your order
- How long does shipping take ?
- Are there taxes to pay upon reception of the order ?
- Do you offer kintsugi restoration services to international customers ?
- Can I purchase TSUGUKIT as a wholesale? (go to our blog)
About our kintsugi lessons
About your order
1. How long does shipping take ?
When we receive an order, it usually takes us 2-3 days to prepare the order and the shipping. We ship orders with DHL for most countries. Once your order has been shipped, it should arrive within 3-4 days. Please note we are not responsible for delays.
2. Are there taxes to pay upon reception of the order ?
Applicable taxes and duties vary from countries. Please note that Tsugu Tsugu Inc. is not responsible for the payment of taxes. Depending on your country and the value of your order (excl. shipping), you may have the option to pay relevant taxes in advance at check out. If this option is not offered, it means that you will have to pay the applicable taxes upon delivery of your order.
EU: You can prepay applicable taxes at check out for orders up to 150 euros (excl. shipping). For orders exceeding 150 euros, you wil have to pay the taxes upon delivery.
UK: We do not offer a prepayment option of taxes at the moment on this website. If you wish to pay the import taxes in advance, we recommend you to purchase our products through our Etsy Shop: https://www.etsy.com/shop/KintsugiJapan
3. Do you offer kintsugi restoration services to international customers ?
Yes, we accept repair requests by international customers. First send us an e-mail to info[@]kintsugi-girl.com with pictures of your broken item(s). Make sure to pick pictures that show clearly the size and how broken your item is. If our kintsugi artist thinks that your item can be repaired with kintsugi, we will then send you an estimate of the repair cost. Please note that you will be responsible for applicable shipping and importation fees.
About our kintsugi lessons
1. Can Tsugu Tsugu sponsor Student Visa or Visas for "Cultural Activities?
Tsugu Tsugu Inc. is currently unable to sponsor Student Visas and "Cultural Activities" Visas.